If you would like to
ü to evaluate the quality and courtesy of the staff of your company or organization whose services you want to use,
ü see how the loyalty program to the brand or product of the company,
ü or check how your competitors.
This possibility will be useful for business with an extensive regional network, and for experts who want to test the service provider, which he wants to use as a consumer.
Technology Mystery Shopping (mystery shoppers) - is the use of pre-prepared customers for anonymous evaluation of the quality of customer service.
The most progressive trend Mystery Shopping is the online verification of electronic channels: a significant increase in the number of online shopping and remote services dictates the need for adequate and competent control of the quality of these services by specific artists.
OmniVision - a project of the international presence, and we can help you see through the eyes of consumers in the work of your extra-territorial offices and departments.
Data obtained as a result of checks mystery shoppers are used to improve service quality and increase customer satisfaction in the audited entity, to improve the professionalism of staff, as well as for the audit of retail outlets.